SAP CRM / ABAP

Contract Period: 1 Year

Work Location: Ridgefield Park, NJ

Must be able to speak Korean/English bilingual

Role and Responsibility:

• Expertise in SAP Customer Service and all the relevant modules in Logistics
• Coordinates all activities associated with SAP CS and associated integration including design, testing, configuration, and deployment of current and future functionality.
• Will be in charge of Warranty, Buffer Management, Parts Claim, Core Process, Return Management
• Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques
• To follow predefined procedural quality standards ensuring customer messages are prioritized correctly.
• To seek out opportunities to add value to customers during all interactions,
• Diagnosing and anticipating current and future customer needs and provide assistance with both.
• Engage with and provide feedback on, processes and procedures with a view to possible improvements
• Take ownership of escalations and follow up until closure. Identify and recommend areas for improvement in all areas in which tasks are performed.

Requirements:

• 7 + years of experience with Customer Service and full life-cycle implementations of SAP CS
• Knowledge of Customer Service area is required
• In-depth understanding of ABAP program is highly desirable
• Understanding of the SAP ASAP methodology
• Experience with SAP ECC 6.0 or higher
• Bachelor’s degree in Computer Science or Information Technology.
• Experience working with SAP components in a production environment is strongly preferred
• Demonstrated a proactive approach to detecting and handling issues.
• Proficient hands-on experience using data access tools and building visualizations using large datasets and multiple data sources.

Additional Skills:

• Goal oriented and self-motivated.
• Ability to work independently or within a team environment.
• Strong oral and written communications skills with ability to create software design and engineering documents.
• Ability to multi-task and deliver high quality work under tight deadlines is essential.
• Ability to work in a fast paced environment is crucial.
• Strong analytical and problem solving skills.